SMS Terms & Conditions

Effective Date: March 26, 2026

Summary: By opting in, DRIVN will send you text messages about your vehicle inquiry. Message & data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Powered by Twilio.

Program Description

DRIVN's SMS program sends the following types of messages:

Message frequency varies based on your inquiry activity — typically 1–5 messages per inquiry.

How to Opt In

You opt in by checking the "SMS Communications" consent box on our consult form and completing phone number verification. This constitutes prior express written consent under the TCPA (USA) and express consent under CASL (Canada).

How to Opt Out

Opt-out requests are processed within 10 business days (USA) / immediately upon receipt (Canada per CASL).

Help

Reply HELP to any DRIVN message or email support@drivnby.me.

Costs

DRIVN does not charge for SMS. However, message and data rates may apply depending on your mobile carrier and plan.

Supported Carriers

Available on all major US and Canadian carriers including AT&T, Verizon, T-Mobile, Rogers, Bell, Telus, and others. Carrier is not liable for delayed or undelivered messages.

USA TCPA Compliance

By opting in, you provide prior express written consent for DRIVN to contact you via automated SMS at the number provided, as required under the Telephone Consumer Protection Act (47 U.S.C. § 227). Consent is not a condition of purchase. You may revoke consent at any time.

Canada CASL Compliance

For Canadian residents, your consent is collected separately for SMS and email as required by Canada's Anti-Spam Legislation (CASL, S.C. 2010, c. 23). Every message includes an unsubscribe mechanism. The sender is clearly identified as DRIVN. Your consent record — including the exact language presented, date, time, and IP address — is retained as required by law.

Privacy

Your phone number is used only for the purposes described here. It is never sold to third parties. SMS delivery is processed by Twilio. See our full Privacy Policy.

Contact

DRIVN · 123 Main St, Suite 100, Your City, ST 00000 · sms@drivnby.me